Privacy Policy

Last updated: 13 September 2026

Red Wizardry Pty Ltd ("Red Wizardry", "we", "us", "our")

1. Introduction

Red Wizardry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, contact us or use our services. It applies to the personal information we process as a responsible party under the Protection of Personal Information Act, No. 4 of 2013 ("POPIA") of South Africa, and any other applicable data protection laws.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact details, such as your name, company / organisation, email address(es) and telephone number(s);
  • Information you provide when you contact us, request a quote or submit an enquiry through our website;
  • Details of the services you are interested in; and
  • Technical information, such as your IP address, browser type and device information, collected through cookies and similar technologies.

3. How We Collect Information

We collect information directly from you when you interact with us — for example, when you contact us by email, submit a form on our website or correspond with us about our services. We may also receive information about you from third parties, but only where you have given them permission to share it, or where legally permitted.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide information about our services;
  • Prepare quotes and proposals, and manage client relationships and projects;
  • Provide, maintain and support the services you engage us to deliver;
  • Communicate with you about our services and relevant updates;
  • Improve our website, services and customer experience; and
  • Comply with our legal and regulatory obligations.

5. Legal Basis for Processing

We process personal information where it is necessary for the performance of a contract with you, where you have given your consent, where processing is required to comply with a legal obligation, or where we have a legitimate business interest that does not override your rights.

6. Sharing Your Information

We do not sell your personal information. We may share personal information only with service providers who assist us in operating our business (such as hosting, email or accounting providers), where required by law, or with your consent. Where information is transferred outside South Africa, we take reasonable steps to ensure it remains protected in accordance with this policy.

7. Confidentiality and Security

We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. We are not responsible for the privacy practices of websites not owned or managed by us, including those linked to from our website.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and to understand how the site is used. You can configure your browser to refuse cookies or alert you when cookies are being sent.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you;
  • Request that inaccurate or incomplete information be corrected;
  • Object to the processing of your personal information;
  • Request the deletion of personal information, subject to legal obligations; and
  • Lodge a complaint with the Information Regulator (South Africa).

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to comply with legal, accounting or reporting requirements.

11. Making a Complaint

If you are not satisfied with how we have handled your personal information, please contact us at info@redwizardry.com with the details of your concerns. We will review your complaint and respond as appropriate. You may also complain to the Information Regulator of South Africa at inforegulator.org.za.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date of last update noted above.

13. Contact Us

If you have any questions about this policy or your personal information, contact us at info@redwizardry.com.